Support
Something not working, a question about a purchase, or an idea for the game? Write to us — we read everything.
[email protected] · please tell us your device, iOS version and what happened.
Grido AB · Org. no. 559480-1945 · c/o Dockplatsen 16, 211 19 Malmö, Sweden
Questions
I bought globes but they don't show up.
Globes are added by our server as soon as Apple confirms the payment — usually within seconds. If they are missing, make sure you are online, then close the app completely and open it again: it checks for missing purchases on every start. Still missing? Email us with the date of the purchase (your Apple receipt helps).
Can I buy globes as a guest?
No — globes are stored in your account, so we need one to keep them safe. Tap the account button (top right) and sign in with Apple or email. Your guest progress is kept.
How do I get my game on a new phone?
Sign in with the same Apple ID or email on the new phone. Your world, team and globes come with you.
I played as a guest and lost my game.
Guest games live on one device only. To keep your progress, save it to an account: account button (top right) → sign in with Apple or email.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. Refunded globes are removed from your balance.
How do I delete my account?
In the app: account button (top right) → Delete account → confirm. This deletes your account and game on all devices. Or email us and we'll do it. More in the privacy policy.
Does the game use my location?
No. The map shows real places from OpenStreetMap, but where you are doesn't matter.